Free · 2-page printable guide

The Frontline Leader’s Difficult Conversation Cheat Sheet

“Hold people accountable without losing their respect.”

Five ready-to-use scripts that help you correct performance, reinforce standards and protect dignity, built on A.D.’s Commend · Counsel · Encourage method.

What you’ll get

• Commend · Counsel · Encourage, the three moves of every coaching conversation
• The four L.E.A.D. steps for the counsel
• Scripts for attendance, missed standards, broken commitments, disrespect and unsafe actions
• A 60-second follow-through checklist

Best for: Supervisors and team leads